Canadian Rocket Store


Privacy Policy

At "Denau Hobby Supplies Ltd." we are committed to protecting your privacy at all times, in all situations. The information we collect about you is used to process your orders and to provide a more personalized experience on our site. "Denau Hobby Supplies Ltd." guarantees complete security on information stored on our servers.
If you choose to use PayPal to process the payment - paypal's privacy policy applies. You can read PayPal privacy policy here.

How Do We Use the Information We Collect?
When you place and order, we ask you to fill out a form that requests your name, address and e-mail address.

During the checkout we send billing address and credit card details to credit card processing company. We do not keep or store your credit card details.

Your address information, phone number and email is also made available to the carrier. The email address may be used by the carrier to notify you about the shipment status. In most cases we will share your telephone number with the carrier, which will allow them to contact you to arrange for the alternative delivery options, in case the first delivery attempt failed.

"Denau Hobby Supplies Ltd." will not share data with any other party.

Your name and address information is used solely to process orders. This information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment or if required by federal or provincial government regulations (see Government Regulations).

Back-In-Stock Notifications
If you choose to use our back-in-stock notification service we will ask you for your name and email address. The email you provide is used solely to notify you about the products back in stock and is removed from the system after such notification was sent.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site.

Correcting/Updating Your Personal Information
After creating "" account you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID and password when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' form.

Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the "" site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

You will receive communication from us 1) if you contact us for a particular reason, 2) to receive order updates such as received, shipped, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. 4) if you choose to receive our News Letters, they will contain promotional materials from "Denau Hobby Supplies Ltd.".

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Government Regulations
Please note, that selling and buying Rocket Motors in Canada is regulated by Canada Explosives Act and Regulations.
We are required to collect name and address of the customers buying rocket motors. This information can be passed to the government officials if requested.
You can read the regulations here.

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here.

Your cookie settings

     Some of the cookies we use are essential and have already been set. The website cannot function properly without these cookies.

     These cookies help us understand how visitors interact with websites by collecting information anonymously.

     Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and advertisers.