At "Denau Hobby Supplies Ltd." we are committed to protecting your privacy at all times, in all situations. The information we collect about you is used to process your orders and to provide a more personalized experience on our site. "Denau Hobby Supplies Ltd."
guarantees complete security on information stored on our servers.
If you choose to use PayPal to process the payment - paypal's privacy policy applies. You can read PayPal privacy policy here.
How Do We Use the Information We Collect?
When you place and order, we ask you to fill out a form that requests your name, address and e-mail address.
During the checkout we send billing address and credit card details to credit card processing company. We do not keep or store your credit card details.
Your address information, phone number and email is also made available to the carrier. The email address may be used by the carrier to notify you about the shipment status. In most cases we will share your telephone number with the carrier, which will allow them to contact you to arrange for the alternative delivery options, in case the first delivery attempt failed.
"Denau Hobby Supplies Ltd." will not share data with any other party.
Your name and address information is used solely to process orders. This information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment or if required by federal or provincial government regulations (see Government Regulations).
Back-In-Stock Notifications
If you choose to use our back-in-stock notification service we will ask you for your name and email address. The email you provide is used solely to notify you about the products back in stock and is removed from the system after such notification was sent.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type
and your access times. We utilize this information to ensure any malicious requests to our serve are dealt with. The log files are deleted every 7 days.
Correcting/Updating Your Personal Information
After creating "allrockets.ca" account you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID and password when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' form.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click
on one of these links, you may be leaving the "allrockets.ca" site
and entering another Web site. These sites may independently collect or request
information about you and we encourage you to read the privacy statements of these
linked sites as their privacy policy may differ from ours.
Communication
You will receive communication from us 1) if you contact us for a particular reason, 2) to receive order updates such as received, shipped, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials. 4) if you choose to receive our News Letters, they will contain promotional materials from "Denau Hobby Supplies Ltd.".
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action
is necessary to comply with a current judicial proceeding, a court order or legal
process served on our Web site.
Government Regulations
Please note, that selling and buying Rocket Motors in Canada is regulated by Canada Explosives Act and Regulations.
We are required to collect name and address of the customers buying rocket motors. This information can be passed to the government officials if requested.
You can read the regulations here.
Supplementation
We may correct or supplement your address information with standardized postal representation
in order to ensure that your orders are delivered. We do this since we want to make
sure that our members receive the order and to lower costs associated with our programs.
Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer's hard
drive which identify you when you enter. We use only use essential session cookies to provide a seamless experience
on the site. We only use essential cookies and do not use any google bing or other marketing cookies.
Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else
you might want to talk about. To contact us click
here.
