We're Here to Help—Quickly and Expertly!

Thank you for reaching out to Canadian Rocket Store, your trusted source for the best in model rocketry. Whether you have questions about products, need help with your order, or want advice on your next launch, we’re dedicated to making your experience smooth and enjoyable.

Why Chat is the Best Way to Connect with Us

• Real-time answers from knowledgeable human staff and advanced support tools.
• Personalized assistance for products and orders—no one-size-fits-all chatbot scripts.
• A smoother way to share links, order details, or screenshots—making troubleshooting simple.

Our chat is backed by our experienced team and enhanced by smart systems, so you always get clear, helpful answers—often in seconds.
If your question needs a personal touch, a real team member can join the chat whenever required.

How to Chat with Us:
Just click the chat icon in the lower-right corner of your screen. We’re online and ready to help during business hours.
Outside of those times, simply leave a message—we respond quickly!

Prefer Email?

We understand some customers prefer email—you’re welcome to write to us anytime:
 

If you have an order number, including it will help us help you faster—but feel free to email us about anything at all, with as much or as little detail as you like.

Why Not Call?

We know speaking on the phone feels traditional—but thanks to modern technology, our chat and email support are actually better suited for most rocketry questions and orders. With chat or email, we can:

• Share links, images, or step-by-step instructions instantly
• Keep accurate records of your conversation (for your and our reference)
• Loop in the right specialist on our team without putting you on hold

If you have a complex or urgent matter that cannot be resolved through chat or email, let us know in chat or email and we’ll be happy to schedule a call or arrange for a team member to reach out by phone. This way, we ensure you always get the best possible help, tailored to your needs.

We’re here to make your Canadian Rocket Store experience stellar—every time!